Coming to your train or bus now, NJ Transit’s new customer advocate

NJ Transit’s new customer advocate has hit the ground running, riding the system both as a daily train commuter and in his new position to get familiar with the agency, saying he takes his own approach to meeting and talking to commuters.
Franck Beaumin, who was appointed to the long vacant job on Oct. 10, said during a Wednesday press conference that he wants to reinstate customer listening sessions, plans to join X, formerly Twitter, and will have a dedicated website and contact form for riders to provide feedback to him.
In his first three to four weeks on the job, Beaumin said said he’s already been riding the system, talking to commuters and said he’ll be a regular rider on the system.